News
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What is Real-time Visual Operational Intelligence in Customer Service?
Today’s top nearshore outsourced call centers use a wide range of technologies to implement world-class customer support strategies for their clients. Technologies such as live-call guidance, artificial intelligence (AI), omnichannel support and CRM platforms all help modern-day outsourced call centers to deliver a superior customer experience (CX).
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ACI Adopts AR & AI Technology “Sightline Advantage™”
Sightline Advantage is a new technology that transforms call center operational performance by creating behavioral awareness in agent performance driving self-correction and better quality customer engagement, resulting in a >20% increase in agent productivity.
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How to Calculate Outsourced Call Center Service Level
When it comes to outsourcing your customer service to a call center, there are a range of metrics that call centers use to ensure they are delivering a superior customer experience (CX) for your customers. These metrics – as discussed in our blog titled ‘7 Key Metrics to Look out for When Outsourcing Your Customer…
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Bricksy Event
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Date:
October 24, 2021
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