News
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3 Reasons to Outsource Customer Service to a Canadian Call Center
Not long ago offshore contact centers were all the rage. They offered basic customer service solutions at an incredibly competitive rate, meaning companies could ensure their phone lines were answered while saving money at the same time. Things have changed in the past 10 years, however, and customers now expect a world-class customer experience (CX)…
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Omni-Channel Customer Service is Important; Don’t Hang up the Phone!
In this blog we often talk about the innovative omni-channel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer service strategy. Technologies such as contact center artificial intelligence (AI), chatbots and intelligent virtual agents are all crucial components…
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4 CX Best Practices to Look for in an Outsourced Call Center
The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is no longer the defining selling point for your customer – it’s the overall experience you offer them. Unfortunately, however, no matter how large your business is, it’s unlikely that you will…
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
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Date:
October 24, 2021
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