News
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ACI Unveils New At-Home Agents Designed to Boost Customer Experience
This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company. [Charlottetown, PEI, Canada – April 08 2019] Advantage Communications Inc. (ACI), a top Canadian contact center, has launched a new service –…
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5-Steps To Outsource Your Contact Center with Advantage Communications
No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients. Unfortunately, most businesses simply do not possess the resources, time, money or know-how to do this successfully. This is why outsourcing your…
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Contact Center Jargon: The Key Customer Service Terms to Learn
The customer service world has its own language – especially when it comes to outsourced call centers. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies. The more of these customer service terms you…
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