News
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Customer Experience Strategies: What is Rich Messaging?
The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per day on their cell phones. 92 percent of this time spent on apps like social media, messaging and entertainment – with just 8 percent spent on a web browser.
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A Complete Contact Center’s Guide to Average Handle Time (AHT)
Successful customer service programs rely on highly skilled customer service agents and innovative technologies to achieve world-class customer experiences. On top of that, however, they also need to focus on analytics.
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How Much Does It Cost to Outsource a Call Center?
Smart companies always do whatever they can to both eliminate costs in their customer service program, and improve quality at the same time. Yet doing this in-house isn’t easy. That’s why many organizations turn to the help of world-class outsourced call center partners. But how much does outsourcing your customer service program actually cost?
Elye Smile
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
Location:
82 Main St. Brooklyn, NY
Date:
October 24, 2021
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