News
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In-House vs. Outsourced Customer Service: 4 Benefits of Outsourced
Is your customer service department no longer providing the customer experience (CX) that your clients expect? Can you no longer afford the technologies needed for superior customer service? Or perhaps you simply don’t have the resources anymore to keep up with seasonal demand? These, along with many other reasons, might be encouraging your business to…
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Why Your Outsourced Call Center Should Focus on Client Branding
One of the most important aspects of any successful organization is to have a clearly defined company culture. The culture of your organization will influence the communication within your teams, the productivity of staff members, how engaged employees are with their work and much more. Many organizations form partnerships with MSPs and BPOs to build…
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How to Create Loyal Customers in Financial Services
Customer experience (CX) leaders in the financial services need to create frictionless experiences for customers that perfectly balance customer satisfaction, reduced customer effort and a personal service. Without this perfect balance, businesses in the financial services sector will likely fail in building a loyal customer base. The result? Dissatisfied customers who will be eager to…
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
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82 Main St. Brooklyn, NY
Date:
October 24, 2021
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